Questions

Question 1

1. (Single Select): Which category causes extreme dissatisfaction if absent, but does not increase satisfaction if present?

Accepted Answer

1

Question 2

2.(Single Select): For which category does user satisfaction increase linearly with the functional performance of the feature?

Accepted Answer

2

Question 3

3.(Single Select): "Delighters" that create a "Wow" factor and high loyalty are classified as:

Accepted Answer

1

Question 4

4.(Single Select): Why does the Kano Model use both Functional and Dysfunctional questions?

Accepted Answer

1

Question 5

5.(Single Select): If a user feels "Neutral" whether a feature is present or absent, the feature is:

Accepted Answer

2

Question 6

6.(Single Select): Due to the "Time Effect," an "Attractive" feature typically evolves into which category?

Accepted Answer

2

Question 7

7.(Single Select): What is the primary strategic goal of using the Kano Model in Business Analysis?

Accepted Answer

1

Question 8

8.(Single Select): A higher "Better" (Satisfaction) Coefficient indicates that the feature has high potential to:

Accepted Answer

1

Question 9

9.(Single Select): If the "Worse" (Dissatisfaction) Coefficient is close to -1, it means the feature is:

Accepted Answer

1

Question 10

10.(Multi-Select): When resources are limited, which two categories should be the FIRST to be removed?

Accepted Answer

0

Accepted Answer

1