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ON THE PHONE

Panisa Thathep
1
ปัญหาที่เพิ่มเข้ามา (10/ 20)
อนุญาตให้คำตอบที่ไม่ถูกต้อง
ซ่อนคำตอบ
public quiz

ปัญหา 1

เลือกประเภท

What is the most polite way to answer a business phone call?

  • Say 'Hello. Who's this?'
  • Say 'Yes?' and wait for the caller to speak
  • Say 'Good morning, ABC Company, this is Jane speaking.'
  • Stay silent until the caller speaks

ปัญหา 2

เลือกประเภท

Which phrase would you use when you want to ask to leave a message during a call?

  • Can I hang up now?
  • May I leave a message?
  • Where is your office?
  • Can you repeat that?

ปัญหา 3

เลือกประเภท

If your call is accidentally disconnected, what is the best thing to do?

  • Wait for them to call you back
  • Forget about the call
  • Call them back immediately
  • Send a text message only

ปัญหา 4

เลือกประเภท

What should you say if you need a moment to find information during a call?

  • Stay silent
  • Just start searching without saying anything
  • Excuse me, could you please hold for a moment?
  • Say 'Wait.'

ปัญหา 5

เลือกประเภท

Which of the following is BEST for ending a business phone call politely?

  • Just hang up
  • Say 'Bye.'
  • Say 'Thank you for calling. Have a nice day! Goodbye.'
  • Say nothing and disconnect

ปัญหา 6

เลือกประเภท

During a role-play as a receptionist, what should you do if a caller asks for someone who is unavailable?

  • Hang up immediately
  • Say 'I don't know.'
  • Offer to take a message or ask if the caller would like to speak to someone else
  • Remain silent

ปัญหา 7

เลือกประเภท

Which phrase is appropriate to use when you can’t hear the other person clearly?

  • Why are you so quiet?
  • Could you please speak up?
  • Say nothing
  • Hang up

ปัญหา 8

เลือกประเภท

In a telephone role-play, what is one way to practice active listening?

  • Interrupt the speaker often
  • Repeat important details back to the caller
  • Speak more than the other person
  • Change the subject frequently

ปัญหา 9

เลือกประเภท

What is a common phrase to use when transferring a call?

  • Hold, I will do it.
  • Please hold while I transfer your call.
  • Wait!
  • Who do you want to talk to?

ปัญหา 10

เลือกประเภท

Which is NOT a good tip for improving your telephone conversation skills?

  • Raise your voice to be heard
  • Speak clearly
  • Listen carefully
  • Be polite
การแชร์ Google Classroom