Where should you greet guests when they arrive at the hotel?

• At the front desk
• In the lobby
• In their room
• Outside the hotel entrance

It's okay to ignore guests when they first arrive at the hotel.

What should you say to welcome a guest checking in?

• Welcome to our hotel

What is the first thing you should do when a guest approaches the front desk?

• Ask for their name
• Smile and greet them
• Check them in
• Ask how you can help

It's better to let guests stand at the desk until you are ready to help them.

If a guest looks confused or lost, what should you ask them?

• How can I help you?

What should you do if a guest has trouble finding their room?

• Ignore them
• Tell them to look at the map
• Offer to show them
• Ask them to come back later

You should carry guests' luggage to their room.

What should you say when a guest checks out?

• Thank you for staying with us

How can you make guests feel extra welcome?

• Frown at them
• Learn and use their names
• Rush them through check-in
• Speak in a monotone voice

What should you say when greeting a hotel guest?

• Welcome to our hotel!
• Go away!
• I don't work here.
• Can I take your order?

Is it okay to ignore guests when they enter the hotel?

What should you say after greeting a guest?

• How can I help you?

If a guest asks for directions, what should you do?

• Give them clear directions
• Say you don't know
• Ignore their request
• Ask them to find it themselves

Should you speak quietly when greeting guests?

What is another way to welcome guests besides saying 'welcome'?

• It's nice to have you here.

If a guest seems upset, what should you do?

• Ask them if everything is okay
• Ignore them
• Tell them to calm down
• Walk away

Is it okay to chew gum while greeting guests?

What gesture can you use when greeting guests?

• A smile

What should you do if a guest asks you a question you don't know the answer to?

• Say you'll find out and get back to them
• Make up an answer
• Ignore the question
• Tell them it's not your job