What is the heart of the bar?

• Bar counter

The function of bar's rack is to stack some supplies

• True
• False

The function of bar stool is a tool for the guest to order

A place for bartender to work is called bar

Who is in charge of the service in bar?

• Bar server

This person in charge of mixing, making, shaking the liquid for customer to enjoy

• Bartender

With a _________ smile, the bartender greet customers

• Savage
• Lovely
• Interesting
• Slowly

Adjectives

• Nice, sweet, salty
• good, excellent, horrible
• Crispy, go, mix, challenging

What makes a bartender has quality?

• Mastering product knowledge
• Know how to make the customer overwhelmed
• Know how to mock manager

These are bartender tools

• muddler, jigger, strainer
• Muddler, jigger, muddling
• Muddling, shaking, layering

A customer is mad at your drink, he says it is not delicious Your respond is.........

• Punch the customer
• Listen first
• Call the manager

The customer says that it is too noisy What would you do?

• Ask the customer to leave
• Shut down the music
• Ask the custome what they want to listen

How to solve online complaint?

• Report the account
• Discuss the complaint with PR team
• Let the customer rage online

A customer complaint about the taste of the drink

• Say nothing wrong with the drink
• Check the drink first

What if a customer punch you because of the service?

• Mention that you are golden spoon
• Call the scurity
• Tell the customer that you are not in charge