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Front Office

Dwi Antari
52
Pertanyaan yang ditambahkan (10/ 20)
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Pertanyaan 1

Pilihan ganda

What is the primary role of a front office in a hotel?

  • Managing the hotel's finances
  • Handling guest check-ins and check-outs
  • Preparing food and beverages
  • Maintaining the hotel’s landscaping

Pertanyaan 2

Pilihan ganda

Which of the following is NOT typically a function of the front office?

  • Room reservations
  • Guest check-ins
  • Event planning
  • Handling guest complaints

Pertanyaan 3

Pilihan ganda

What tool is commonly used by the front office to manage bookings and reservations?

  • Point of Sale (POS) system
  • Property Management System (PMS)
  • Customer Relationship Management (CRM) system
  • Enterprise Resource Planning (ERP) system

Pertanyaan 4

Pilihan ganda

Which skill is MOST important for front office staff?

  • Culinary skills
  • Financial accounting
  • Customer service
  • Gardening

Pertanyaan 5

Pilihan ganda

Which department does the front office typically collaborate with to ensure guest satisfaction?

  • Housekeeping
  • Maintenance
  • Food and Beverage
  • All of the above

Pertanyaan 6

Pilihan ganda

What is the purpose of a night audit in the front office?

  • To review and balance the day’s financial transactions
  • To conduct maintenance checks
  • To train new staff
  • To update the hotel's social media

Pertanyaan 7

Pilihan ganda

Which of the following is an essential document used by the front office?

  • Guest ledger
  • Menu card
  • Employee handbook
  • Maintenance log

Pertanyaan 8

Pilihan ganda

What is the benefit of a well-designed front office area?

  • Increases guest satisfaction
  • Reduces staff workload
  • Improves operational efficiency
  • All of the above

Pertanyaan 9

Pilihan ganda

What is the significance of guest feedback for the front office?

  • Helps in menu planning
  • Aids in improving guest services
  • Assists in room cleaning schedules
  • Determines staff salaries

Pertanyaan 10

Pilihan ganda

Which of the following is a common challenge faced by front office staff?

  • Inventory management
  • Guest complaints
  • Food preparation
  • Lawn maintenance
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