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CvSU_QSM: Midterm BSTM4C #3

CvSU_QSM: Midterm BSTM4C #3

Sir Dan
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CvSU_QSM: Midterm BSTM4C #3

Sir Dan

53

Quiz na ginawa gamit ang premium map

10 na tanong

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Itago ang sagot

Pampublikong quiz

# 1
What is strategic planning in tourism and hospitality?
A process to increase customer satisfaction by any means.
Identifying internal and external characteristics to achieve organizational goals.
A way to reduce costs and increase profits by any method.
A strategy to follow competitors' actions closely.
# 2
Which of the following strategies is focused on making a service unique compared to competitors?
Cost leadership strategy
Differentiation strategy
Focus strategy
Price reduction strategy
# 3
What is the first step in the hospitality planning cycle?
Setting action plans
Gathering information on customer needs
Evaluating competitors
Developing a service strategy
# 4
What is the purpose of a mission statement in hospitality planning?
To define detailed action plans
To specify the organization's ultimate achievements
To describe the organization's purpose and guide its strategies
To outline the financial goals of the organization
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