Gumawa ng quiz
problema 1
pumili
What is the primary focus of the hospitality industry?
- Necessities and essentials
- Customer satisfaction
- Financial services
- Industrial manufacturing
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CvSU_QSM: Midterm BSTM4C #1
Sir Dan
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problema 2
pumili
Which characteristic of tourism products means they cannot be stored for future use?
- Intangibility
- Inseparability
- Perishability
- Variability
problema 3
pumili
What does 'absence of ownership' imply in the context of tourism?
- Tourists own the hotel rooms
- Tourists only acquire the right to use services
- Tourists own the airline seats
- Tourists have full control over services
problema 4
pumili
Which of the following is NOT a key component of quality management?
- Quality Planning
- Quality Improvement
- Quality Ownership
- Quality Assurance
problema 5
pumili
What is the first step in the quality management process?
- Set quality targets
- Measure targets
- Report quality control
- Implement quality standards
problema 6
pumili
How does TQM aim to achieve long-term success?
- By reducing costs
- Through customer satisfaction
- By increasing production speed
- By minimizing employee involvement
problema 7
pumili
What does 'seasonality' refer to in the tourism industry?
- Unpredictable changes
- Constant demand
- Predictable changes over the year
- Permanent closure of services
problema 8
pumili
Which principle of TQM emphasizes the use of data in decision-making?
- Customer Focused
- Scientific Approach
- Total Employee Involvement
- Strategically Based
problema 9
pumili
What is the role of 'education and training' in TQM?
- To reduce costs
- To limit employee involvement
- To improve employee skills
- To streamline manufacturing
problema 10
pumili
Why is it challenging to control quality in the tourism industry?
- Limited competition
- Homogeneous customer needs
- Diverse customer preferences
- Standardized service offerings
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