CvSU_QSM: Midterm BSTM4C #1

Question 1

What is the primary focus of the hospitality industry?

Accepted Answer

1

Question 2

Which characteristic of tourism products means they cannot be stored for future use?

Accepted Answer

2

Question 3

What does 'absence of ownership' imply in the context of tourism?

Accepted Answer

1

Question 4

Which of the following is NOT a key component of quality management?

Accepted Answer

2

Question 5

What is the first step in the quality management process?

Accepted Answer

0

Question 6

How does TQM aim to achieve long-term success?

Accepted Answer

1

Question 7

What does 'seasonality' refer to in the tourism industry?

Accepted Answer

2

Question 8

Which principle of TQM emphasizes the use of data in decision-making?

Accepted Answer

1

Question 9

What is the role of 'education and training' in TQM?

Accepted Answer

2

Question 10

Why is it challenging to control quality in the tourism industry?

Accepted Answer

2