# 1Multiple Choice
What is the primary focus of the hospitality industry?
Necessities and essentials
Customer satisfaction
Financial services
Industrial manufacturing
CvSU_QSM: Midterm BSTM4C #1
Sir Dan
Pagkakasunod-sunod
CvSU_QSM: Midterm BSTM4C #1
63
CvSU_QSM: Midterm BSTM4C #1
63
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# 2Multiple Choice
Which characteristic of tourism products means they cannot be stored for future use?
Intangibility
Inseparability
Perishability
Variability
# 3Multiple Choice
What does 'absence of ownership' imply in the context of tourism?
Tourists own the hotel rooms
Tourists only acquire the right to use services
Tourists own the airline seats
Tourists have full control over services
# 4Multiple Choice
Which of the following is NOT a key component of quality management?
Quality Planning
Quality Improvement
Quality Ownership
Quality Assurance
# 5Multiple Choice
What is the first step in the quality management process?
Set quality targets
Measure targets
Report quality control
Implement quality standards
# 6Multiple Choice
How does TQM aim to achieve long-term success?
By reducing costs
Through customer satisfaction
By increasing production speed
By minimizing employee involvement
# 7Multiple Choice
What does 'seasonality' refer to in the tourism industry?
Unpredictable changes
Constant demand
Predictable changes over the year
Permanent closure of services
# 8Multiple Choice
Which principle of TQM emphasizes the use of data in decision-making?
Customer Focused
Scientific Approach
Total Employee Involvement
Strategically Based
# 9Multiple Choice
What is the role of 'education and training' in TQM?
To reduce costs
To limit employee involvement
To improve employee skills
To streamline manufacturing
# 10Multiple Choice
Why is it challenging to control quality in the tourism industry?
Limited competition
Homogeneous customer needs
Diverse customer preferences
Standardized service offerings
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