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CvSU_QSM: Midterm BSTM4C #1
Sir Dan
62
Idinagdag na tanong (10/ 20)
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Pampublikong quiz

# 1

Multiple Choice

What is the primary focus of the hospitality industry?

  • Necessities and essentials
  • Customer satisfaction
  • Financial services
  • Industrial manufacturing

# 2

Multiple Choice

Which characteristic of tourism products means they cannot be stored for future use?

  • Intangibility
  • Inseparability
  • Perishability
  • Variability

# 3

Multiple Choice

What does 'absence of ownership' imply in the context of tourism?

  • Tourists own the hotel rooms
  • Tourists only acquire the right to use services
  • Tourists own the airline seats
  • Tourists have full control over services

# 4

Multiple Choice

Which of the following is NOT a key component of quality management?

  • Quality Planning
  • Quality Improvement
  • Quality Ownership
  • Quality Assurance
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