# 1Multiple ChoiceWhat is the primary focus of the hospitality industry?Necessities and essentialsCustomer satisfactionFinancial servicesIndustrial manufacturing
# 2Multiple ChoiceWhich characteristic of tourism products means they cannot be stored for future use?IntangibilityInseparabilityPerishabilityVariability
# 3Multiple ChoiceWhat does 'absence of ownership' imply in the context of tourism?Tourists own the hotel roomsTourists only acquire the right to use servicesTourists own the airline seatsTourists have full control over services
# 4Multiple ChoiceWhich of the following is NOT a key component of quality management?Quality PlanningQuality ImprovementQuality OwnershipQuality Assurance