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Silid ng Pagtakas sa Paaralan
Malayà
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Quiz Game

Nestlyn Aballa
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Nestlyn Aballa
Idinagdag na problema (20/ 20)
Huwag payagan ang maling sagot
Itago ang sagot
public na pagsusulit

problema 1

OX

You are helping a customer who is visibly frustrated. Using a higher pitch and a rising intonation at the end of your sentences will help calm them down.

Senyales

A higher pitch and rising intonation can sound more questioning or challenging, potentially escalating the situation. A lower pitch and a more neutral intonation can convey empathy and understanding.

problema 2

OX

You are offering a customer a solution to their problem. Using a rising intonation at the end of your sentence will make it sound like a question, giving them the opportunity to disagree.

Senyales

A rising intonation at the end of a sentence can sound like a question, even if it is meant to be a statement. A falling intonation will convey confidence and certainty in your solution.

problema 3

OX

You are dealing with a customer who is being overly demanding. Using a lower pitch and a falling intonation at the end of your sentences will help assert your authority.

Senyales

A lower pitch and falling intonation can convey confidence and authority, which can be helpful in managing demanding customers.

problema 4

OX

You are asking a customer for their feedback. Using a rising intonation at the end of your question will encourage them to share their thoughts.

Senyales

A rising intonation at the end of a question encourages engagement and invites the listener to participate in the conversation.

problema 5

OX

You are dealing with a customer who is complaining about a product. Using a fast pace and unclear junctures will help you get through the conversation quickly.

Senyales

A fast pace and unclear junctures can make you sound rushed and dismissive. A slower pace and clear junctures will show that you are listening and taking their concerns seriously.

problema 6

pumili

A customer is calling to complain about a faulty product. They are visibly frustrated. Which of the following intonation patterns would be MOST appropriate for the customer service representative?

  • A sympathetic, slightly lower intonation, showing empathy and understanding.
  • A rising intonation at the end of each sentence, as if asking a question.
  • A monotone, flat intonation, showing neutrality.
  • A descending intonation, conveying a sense of authority and control.
Senyales

Sympathetic, slightly lower intonation conveys empathy and understanding, which is crucial when dealing with a frustrated customer. This tone helps the customer feel heard and validated, potentially calming them down.

problema 7

pumili

A customer is asking for directions to a specific store location. Which of the following pitch levels would be MOST appropriate for the customer service representative?

  • A very low pitch, making the voice sound authoritative and serious.
  • A very high pitch, making the voice sound excited and energetic.
  • A moderate pitch, making the voice clear and easy to understand.
  • A fluctuating pitch, making the voice sound uncertain and hesitant.
Senyales

Moderate pitch ensures clarity and ease of understanding, making it easier for the customer to follow directions

problema 8

pumili

A customer is asking for information about a product's warranty. Which of the following juncture patterns would be MOST appropriate for the customer service representative?

  • Using clear and distinct juncture between words and phrases, making the speech easy to understand.
  • Running words together, making the speech sound rushed and unclear.
  • Pausing frequently and dramatically, creating an overly dramatic effect.
  • Using a rapid-fire pace, making the speech sound hurried and difficult to follow.
Senyales

- Clear and distinct juncture ensures that the information about the warranty is delivered clearly and easily understood by the customer. This avoids any confusion or misinterpretation.

problema 9

pumili

A customer is asking for a specific product that is currently out of stock. Which of the following stress patterns would be MOST appropriate when the representative explains the situation?

  • Stressing the word "out" in "out of stock" to emphasize the negative news.
  • Stressing the word "currently" in "currently out of stock" to emphasize the temporary nature of the situation.
  • Stressing the word "stock" in "out of stock" to highlight the availability issue.
  • Stressing the word "product" to emphasize the customer's request.
Senyales

- Stressing "currently" emphasizes the temporary nature of the situation, conveying that the product is not permanently unavailable. This can help alleviate the customer's frustration and offer a glimmer of hope.

problema 10

pumili

A customer is expressing their disappointment with a recent service experience. Which of the following intonation patterns would be LEAST appropriate for the customer service representative?

  • A descending intonation, conveying a sense of authority and control.
  • A rising intonation at the end of each sentence, as if asking a question.
  • A monotone, flat intonation, showing neutrality.
  • A sympathetic, slightly lower intonation, showing empathy and understanding.
Senyales

Descending intonation conveys a sense of authority and control, which can come across as dismissive or uncaring when a customer is expressing disappointment. It might make the customer feel like their concerns are not being taken seriously.

problema 11

pumili

The film opens with a montage of scenes showing the two main characters in different situations, with upbeat music playing in the background. What media convention is being used?

  • Technical codes
  • Genre conventions
  • Symbolic codes
  • Written codes
Senyales

The montage is a common convention in romantic comedies, used to quickly establish the characters and their initial relationship dynamics.

problema 12

pumili

In a scene where the two characters are having their first date, the lighting is soft and warm, with a focus on their faces. What media code is being used?

  • Symbolic codes
  • Technical codes
  • Genre conventions
  • Written codes
Senyales

The use of soft, warm lighting is a technical code that creates a romantic atmosphere and highlights the characters' emotions.

problema 13

pumili

The film uses a lot of dark, shadowy lighting, with sudden bursts of bright light. What media code is being used?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Written codes
Senyales

The use of dark, shadowy lighting with sudden bursts of bright light is a technical code that creates suspense, tension, and a sense of unease, common in horror films.

problema 14

pumili

The film's soundtrack features eerie, dissonant music that builds in intensity as the tension rises. What media code is being used?

  • Symbolic codes
  • Genre conventions
  • Technical codes
  • Written codes
Senyales

The use of eerie, dissonant music is a technical code that creates a sense of unease and anticipation, often associated with horror films.

problema 15

pumili

The news anchor speaks in a calm, authoritative tone, using clear and concise language. What media convention is being used?

  • Technical codes
  • Genre conventions
  • Symbolic codes
  • Written codes
Senyales

The calm, authoritative tone and clear language are conventions of news reporting, designed to convey information objectively and credibly.

problema 16

pumili

The news report features a graphic with statistics about the topic being discussed. What media code is being used?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Written codes
Senyales

The use of graphics with statistics is a written code that helps to visualize and clarify the information presented in the news report.

problema 17

pumili

In a music video, the scenes frequently switch between the artist performing and abstract visuals of nature. What media convention is being used?

  • Genre conventions
  • Symbolic codes
  • Technical codes
  • Written codes
Senyales

The frequent switching between performance and abstract visuals is a convention in music videos, often used to enhance the emotional or thematic resonance of the song.

problema 18

pumili

A documentary filmmaker uses a voiceover narration to guide the viewer through the story, while interviews with experts are interspersed. What media code is being utilized?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Genre conventions
Senyales

Using voiceover narration alongside expert interviews is a common convention in documentaries that helps to provide context and credibility to the narrative.

problema 19

pumili

In a dramatic scene, the camera slowly zooms in on a character's face as they receive bad news, with a tense score playing in the background. What media codes are being used?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Written codes
Senyales

The use of a slow zoom and tense score are technical codes that create emotional intensity and draw the audience's attention to the character's feelings and the gravity of the situation.

problema 20

pumili

A video game uses a "point-and-click" interface where players interact with the environment by clicking on objects. What media code is being used?

  • Symbolic codes
  • Genre conventions
  • Technical codes
  • Written codes
Senyales

The "point-and-click" interface is a technical code specific to certain video games, defining how players interact with the game world.

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