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Silid ng Pagtakas sa Paaralan
Malayà
Quiz Game
Nestlyn Aballa
38
May-akda ng orihinal na quiz -
Nestlyn Aballa
Idinagdag na problema (20/ 20)
Huwag payagan ang maling sagot
Itago ang sagot
public na pagsusulit

# 1

OX

You are helping a customer who is visibly frustrated. Using a higher pitch and a rising intonation at the end of your sentences will help calm them down.

Senyales

A higher pitch and rising intonation can sound more questioning or challenging, potentially escalating the situation. A lower pitch and a more neutral intonation can convey empathy and understanding.

# 2

OX

You are offering a customer a solution to their problem. Using a rising intonation at the end of your sentence will make it sound like a question, giving them the opportunity to disagree.

Senyales

A rising intonation at the end of a sentence can sound like a question, even if it is meant to be a statement. A falling intonation will convey confidence and certainty in your solution.

# 3

OX

You are dealing with a customer who is being overly demanding. Using a lower pitch and a falling intonation at the end of your sentences will help assert your authority.

Senyales

A lower pitch and falling intonation can convey confidence and authority, which can be helpful in managing demanding customers.

# 4

OX

You are asking a customer for their feedback. Using a rising intonation at the end of your question will encourage them to share their thoughts.

Senyales

A rising intonation at the end of a question encourages engagement and invites the listener to participate in the conversation.

# 5

OX

You are dealing with a customer who is complaining about a product. Using a fast pace and unclear junctures will help you get through the conversation quickly.

Senyales

A fast pace and unclear junctures can make you sound rushed and dismissive. A slower pace and clear junctures will show that you are listening and taking their concerns seriously.

# 6

pumili

A customer is calling to complain about a faulty product. They are visibly frustrated. Which of the following intonation patterns would be MOST appropriate for the customer service representative?

  • A sympathetic, slightly lower intonation, showing empathy and understanding.
  • A rising intonation at the end of each sentence, as if asking a question.
  • A monotone, flat intonation, showing neutrality.
  • A descending intonation, conveying a sense of authority and control.
Senyales

Sympathetic, slightly lower intonation conveys empathy and understanding, which is crucial when dealing with a frustrated customer. This tone helps the customer feel heard and validated, potentially calming them down.

# 7

pumili

A customer is asking for directions to a specific store location. Which of the following pitch levels would be MOST appropriate for the customer service representative?

  • A very low pitch, making the voice sound authoritative and serious.
  • A very high pitch, making the voice sound excited and energetic.
  • A moderate pitch, making the voice clear and easy to understand.
  • A fluctuating pitch, making the voice sound uncertain and hesitant.
Senyales

Moderate pitch ensures clarity and ease of understanding, making it easier for the customer to follow directions

# 8

pumili

A customer is asking for information about a product's warranty. Which of the following juncture patterns would be MOST appropriate for the customer service representative?

  • Using clear and distinct juncture between words and phrases, making the speech easy to understand.
  • Running words together, making the speech sound rushed and unclear.
  • Pausing frequently and dramatically, creating an overly dramatic effect.
  • Using a rapid-fire pace, making the speech sound hurried and difficult to follow.
Senyales

- Clear and distinct juncture ensures that the information about the warranty is delivered clearly and easily understood by the customer. This avoids any confusion or misinterpretation.

# 9

pumili

A customer is asking for a specific product that is currently out of stock. Which of the following stress patterns would be MOST appropriate when the representative explains the situation?

  • Stressing the word "out" in "out of stock" to emphasize the negative news.
  • Stressing the word "currently" in "currently out of stock" to emphasize the temporary nature of the situation.
  • Stressing the word "stock" in "out of stock" to highlight the availability issue.
  • Stressing the word "product" to emphasize the customer's request.
Senyales

- Stressing "currently" emphasizes the temporary nature of the situation, conveying that the product is not permanently unavailable. This can help alleviate the customer's frustration and offer a glimmer of hope.

# 10

pumili

A customer is expressing their disappointment with a recent service experience. Which of the following intonation patterns would be LEAST appropriate for the customer service representative?

  • A descending intonation, conveying a sense of authority and control.
  • A rising intonation at the end of each sentence, as if asking a question.
  • A monotone, flat intonation, showing neutrality.
  • A sympathetic, slightly lower intonation, showing empathy and understanding.
Senyales

Descending intonation conveys a sense of authority and control, which can come across as dismissive or uncaring when a customer is expressing disappointment. It might make the customer feel like their concerns are not being taken seriously.

# 11

pumili

The film opens with a montage of scenes showing the two main characters in different situations, with upbeat music playing in the background. What media convention is being used?

  • Technical codes
  • Genre conventions
  • Symbolic codes
  • Written codes
Senyales

The montage is a common convention in romantic comedies, used to quickly establish the characters and their initial relationship dynamics.

# 12

pumili

In a scene where the two characters are having their first date, the lighting is soft and warm, with a focus on their faces. What media code is being used?

  • Symbolic codes
  • Technical codes
  • Genre conventions
  • Written codes
Senyales

The use of soft, warm lighting is a technical code that creates a romantic atmosphere and highlights the characters' emotions.

# 13

pumili

The film uses a lot of dark, shadowy lighting, with sudden bursts of bright light. What media code is being used?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Written codes
Senyales

The use of dark, shadowy lighting with sudden bursts of bright light is a technical code that creates suspense, tension, and a sense of unease, common in horror films.

# 14

pumili

The film's soundtrack features eerie, dissonant music that builds in intensity as the tension rises. What media code is being used?

  • Symbolic codes
  • Genre conventions
  • Technical codes
  • Written codes
Senyales

The use of eerie, dissonant music is a technical code that creates a sense of unease and anticipation, often associated with horror films.

# 15

pumili

The news anchor speaks in a calm, authoritative tone, using clear and concise language. What media convention is being used?

  • Technical codes
  • Genre conventions
  • Symbolic codes
  • Written codes
Senyales

The calm, authoritative tone and clear language are conventions of news reporting, designed to convey information objectively and credibly.

# 16

pumili

The news report features a graphic with statistics about the topic being discussed. What media code is being used?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Written codes
Senyales

The use of graphics with statistics is a written code that helps to visualize and clarify the information presented in the news report.

# 17

pumili

In a music video, the scenes frequently switch between the artist performing and abstract visuals of nature. What media convention is being used?

  • Genre conventions
  • Symbolic codes
  • Technical codes
  • Written codes
Senyales

The frequent switching between performance and abstract visuals is a convention in music videos, often used to enhance the emotional or thematic resonance of the song.

# 18

pumili

A documentary filmmaker uses a voiceover narration to guide the viewer through the story, while interviews with experts are interspersed. What media code is being utilized?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Genre conventions
Senyales

Using voiceover narration alongside expert interviews is a common convention in documentaries that helps to provide context and credibility to the narrative.

# 19

pumili

In a dramatic scene, the camera slowly zooms in on a character's face as they receive bad news, with a tense score playing in the background. What media codes are being used?

  • Technical codes
  • Symbolic codes
  • Genre conventions
  • Written codes
Senyales

The use of a slow zoom and tense score are technical codes that create emotional intensity and draw the audience's attention to the character's feelings and the gravity of the situation.

# 20

pumili

A video game uses a "point-and-click" interface where players interact with the environment by clicking on objects. What media code is being used?

  • Symbolic codes
  • Genre conventions
  • Technical codes
  • Written codes
Senyales

The "point-and-click" interface is a technical code specific to certain video games, defining how players interact with the game world.

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