What is the primary objective of a negotiation?

• To win at all costs
• To reach an agreement that benefits all parties
• To avoid any discussion
• To prove you are right

Negotiation is best understood as a process focused on understanding, cooperation, and problem-solving.

What should be done before entering a negotiation?

• Immediately start discussing issues

• Know the facts, goals, limits, and alternatives

• Focus only on personal opinions

• Avoid setting any boundaries

What does 'Empathy & Respect' mean in the context of negotiation?

• Disregarding the other person's viewpoint
• Listening without judgment and understanding the reasons behind their actions
• Speaking loudly to take control
• Prioritizing your own needs above all else